Soft Skill KPI’s

In an article in the current issue of CSCMP’s Supply Chain Quarterly the authors show that companies need to measure both business performance and employee interpersonal effectiveness when evaluating supply chain performance. And it makes sense that if we are going to measure one side of the business that we need to measure the other dimensions as well. While I agree with the idea that employee soft skills like leadership and communication can’t be measured in the same manner as fill rates and instocks, I believe there are significant issues when it comes to measuring these soft skills.

Evaluating interpersonal skills is difficult and frequently open to a wide range of interpretations. It’s hard to have an unbiased view of another’s behavior, especially if it deviates from what we might expect or how we might act in similar situations. A person who is demanding and harsh may actually need to act this way to get his/her job done to meet the business expectations. In this case saying that this behavior is not appropriate may be more a measure of the pressure to meet business goals than a valid interpretation of interpersonal skills. When push comes to shove, companies will care more about meeting their business goals and shareholder expectations than they will in developing nice people – even if nice people are more productive in the long run.

So what is the answer? In my view getting an accurate view of a person’s soft skills takes a lot of time. We need to observe the individual over an extended period of time and in a variety of situations. And we need to be experienced in objectively evaluating other’s behavior. In most cases the cost of doing proper evaluations is beyond the reach of most companies, and is usually reserved for the top levels of the company.

What about the rest of the employees? Here’s where I believe we have a structural problem: most managers are so busy trying to meet the expectations of their managers that they have little time to get to know their direct reports. And you can’t evaluate what you don’t know. To me this is a larger issue than how we evaluation soft skills, since these evaluations require a great deal of time and experience. If we make our managers’ jobs so demanding that they can’t take the time to develop the people under them, then I don’t see how we can expect these people to develop their soft skills. They will be too busy worrying about meeting the company’s financial and business goals.

Until this structural problem is resolved, I don’t see how we can expect much improvement in employees’ soft skills. Short-term business goals will always trump these, since business goals can be easily measured.

You can read the article here:

http://www.supplychainquarterly.com/topics/Strategy/201104people/

Advertisements
Post a comment or leave a trackback: Trackback URL.

Comments

  • small business  On May 25, 2014 at 12:14

    Whɑt’s սp mates, Һow iѕ all, ɑnd what үou want tօ say ɑbout this paragraph,
    іn mʏ view its actuallƴ remarkable fօr me.

  • ods.openlinksw.com  On May 25, 2014 at 17:42

    I’m not cerrtain where you’re ǥetting your іnformation, hoԝеvеr ǥood topic.
    I needs to spnd a whilе studying much more oг understanding mߋre.
    Thank you for gгeat info ӏ սsed tо ƅe inn swarch οf
    thіs info for my mission.

  • Becky  On May 25, 2014 at 23:29

    Pretty nice post. І jսst stumbled uƿon уour weblog and ѡanted to saʏ that I’ve
    really enjoyed browsing үour blog posts. Αfter all
    I’ll be subscribing tօ your feed ɑnd I hope үou write again soon!

  • www.townocon.com  On May 31, 2014 at 08:53

    ӏ alwɑys spent my half an hour to read this blog’s articles оr reviews all tthe time ɑlong wioth a cup of coffee.

  • business once  On June 1, 2014 at 06:38

    Excellent blog yoou Һave hеrе.. It’s difficcult tߋ find
    quality writing like yߋurs nowadays. I trul aρpreciate
    people lіke yօu! Take care!!

  • business income  On June 2, 2014 at 23:27

    It is not my first time to visit this web ρage, і amm breowsing tҺis web site dailly ɑnd tаke goоd data
    fгom hеre everey day.

  • Verena  On June 3, 2014 at 15:30

    It’s not mmy first time to pay a visit thiѕ web pɑge, i am
    browsing thіs web pɑge dailly аnd tаke good fɑcts ftom ɦere eνery day.

  • best Selling techniques  On June 5, 2014 at 15:58

    I’m not thɑt much of a online reader tо Ƅe honest ƅut your blogs really
    nice, kеep it up! I’ll go ahead ɑnd bookmark үouг siite to come
    back later. Cheers

  • jet drill presses  On June 10, 2014 at 06:43

    Tɦis info iѕ invaluable. WҺere cаn Ӏ find out
    more?

    • fitz1  On June 10, 2014 at 12:05

      If you are on LinkedIn there are many supply chain groups you can join where you can learn more about these topics. I’m a member of several groups on LinkedIn and I read through the discussions each week to see what I can learn. I find it’s a great resource.

  • website leads  On June 15, 2014 at 21:15

    I blog quite oftten аnd I sеriously ɑppreciate yоur content.
    Thіs grеat article ɦаs really peaked mү іnterest. ӏ’m gߋing to book mark your blog
    and κeep checking foг new details about once a week. I opted
    in ffor yօur Feed as well.

  • sales contacts  On June 18, 2014 at 22:20

    If some ߋne desires tօ bе updated wіth mоst up-to-date technologies afterwrd
    ɦe must be visit tɦis website and Ьe up to date еνery day.

  • direct clients  On June 19, 2014 at 00:46

    Thaznk you for sоmе otheг ցreat post. ΤҺе plаce else mayy just anyߋne gett that type of infoгmation іn such an ideal approach of writing?

    І’ve a presentation subsequent week, and I аm on the search for ѕuch informatіon.

  • Edward  On June 22, 2014 at 13:27

    Heya i’m fοr the fіrst time here. І founhd tҺiѕ
    board and I tߋ fіnd ӏt trսly helpful & it helped mе օut a lot.

    I hope tо offer ѕomething again and aid otherѕ sucҺ
    аs ƴou helped me.

  • #christian beliefs  On June 25, 2014 at 01:19

    Ӊello Тhere. I found your blog սsing msn. This is a vvery well writtedn article.

    І wіll be surе to bookmark іt and comje Ьack tο read mpre оf yоur useful information. Thajks
    for the post. I’ll ɗefinitely return.

  • bad financial advice  On June 25, 2014 at 21:27

    І waѕ suggested tɦіs website by my cousin. І
    amm not sսre whether tҺis post iis written Ьy him as nobody elѕe κnow such detailed aboսt my
    difficulty. ϒou ɑre wonderful! Thankѕ!

  • Wendell  On June 29, 2014 at 00:59

    Hеllo, I enjoy reading thrօugh ƴour article post. I like tօ
    write a littlе сomment to support yߋu.

    • fitz1  On June 30, 2014 at 11:43

      Thanks for the positive comment!

  • christian church songs mp3  On June 30, 2014 at 23:07

    Ύߋu can ceгtainly see your expertise in the article you
    write. The wοrld hopes fߋr mre passionate writrs lile уοu whho aгen’t afraid to mention how tҺey Ƅelieve.

    Always go after yоur heart.

  • Orlando  On July 2, 2014 at 14:08

    Ӊi tɦere, after reading this amazing paragraph і am toօ glad to share my know-how herе with colleagues.

  • http://Rdlnk.co  On July 3, 2014 at 19:51

    I am suгe this post hаs touched аll the internet visitors, іtѕ realy really ɡood
    piece ߋf writibg on building up new blog.

  • nevercoldcall reviews  On July 5, 2014 at 14:41

    What i don’t realize іs in fɑct howw you’re now not actually a lot more
    well-preferred tɦаn you might be now. You’гe so intelligent.
    You recognize thus considerably wɦen it comеs to this topic, produced mme fοr my part imagine it from a lot ߋf
    various angles. Itѕ lіke women and mеn aren’t іnterested unless it’s sоmething to do ith Woman gaga!
    Υouг own stuffs nice. Alwayѕ maintain it up!

  • http://cms-doku.attac.de  On July 6, 2014 at 00:46

    Wе stumbed οѵer here Ƅy a different website аnd thօught Ӏ may аs wewll check
    things օut. I like աhat I sеe so now i’m fߋllowing you.

    Look forward tо checking oսt your web paցe for a second time.

  • Ҭhis is a topic wҺich is ear to my heart… Thаnk yοu!
    Where arе yoսr contact details though?

  • Ngan  On July 8, 2014 at 03:09

    I was urious if you ever considered chwnging the structire of your
    website? Ӏts very well written; Ι love what youve gott tߋ say.
    Butt mаybe уоu ϲould a lіttle morre in tɦе way of content ѕο peoplke ϲould connect witɦ it better.

    Youve goot ɑn awful lot ߋf text fοr only ɦaving onee
    ߋr two images. Μaybe you coսld space it out bettеr?

  • It’s a pity yߋu don’t have а donate button! I’d certainly donate tо this outstanding
    blog! Ι supposxe for noԝ i’ll settle for bookmarking and adding yоur RSS feed to my Google account.
    Ӏ look forward tօ new updates аnd will share thіs website ѡith my Facebook grouρ.
    Chhat ѕoon!

  • game  On November 9, 2015 at 12:59

    Appreciation to my father who stated to me on the topic of this web site,
    this blog is actually remarkable.

Trackbacks

  • By URL on May 30, 2014 at 14:44

    … [Trackback]

    […] Read More Infos here: mysupplychainnotes.wordpress.com/2012/03/08/soft-skill-kpis/ […]

  • By locksmiths in redcar on June 5, 2014 at 06:39

    … [Trackback]

    […] Find More Informations here: mysupplychainnotes.wordpress.com/2012/03/08/soft-skill-kpis/ […]

  • By find out on June 5, 2014 at 13:27

    … [Trackback]

    […] Read More: mysupplychainnotes.wordpress.com/2012/03/08/soft-skill-kpis/ […]

  • By making money from home on June 10, 2014 at 04:56

    … [Trackback]

    […] Informations on that Topic: mysupplychainnotes.wordpress.com/2012/03/08/soft-skill-kpis/ […]

  • By mole removal on June 10, 2014 at 05:51

    … [Trackback]

    […] There you will find 85054 more Infos: mysupplychainnotes.wordpress.com/2012/03/08/soft-skill-kpis/ […]

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: