Monthly Archives: January 2012

Trust your systems

Companies spend huge sums on installing and maintaining complex supply chain systems. Despite these expenditures and the training provided, it surprises me how frequently the people who work for these companies either don’t trust or don’t properly use these systems. And it isn’t just the people at the lowest levels of these companies that don’t trust these systems. I’ve seen people in leadership positions instruct their teams to override the systems under certain circumstances. In some cases this makes sense, since no system can anticipate every situation and some human judgment will always be required in unique situations. But when bypassing these systems becomes the norm or habitual, the value that these systems provide is quickly undermined.

So if you buy and install a system, it makes sense to require people to use the system as much as possible. Allow for exceptions and track these so that the system can be improved and standard operating procedures can be updated. But don’t allow the practice of bypassing the system become part of your company culture. Allowing this will undermine the system and deny your company the benefits it would otherwise provide.

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